FAQ
Click a question to expand. Each item has a shareable link icon.
What is the course format? Link
The masterclass is modular with video lessons, downloadable guides, and hands-on briefs. You can take modules in sequence or select by topic.
What tools do I need? Link
A vector editor is essential. We demonstrate in Illustrator and Affinity Designer equivalents. A pencil and paper are required for sketching stages.
Are modules suitable for all levels? Link
Yes. Each item is labeled Beginner, Intermediate, or Advanced. You can filter by level in the catalog.
How long do I have access? Link
Purchases include ongoing access to materials and future updates for that module or pack.
Do you provide a certificate? Link
Yes. Completing all core modules unlocks a shareable certificate of completion from Newcoast Logoforge.
Can I get feedback on my work? Link
We include critique checklists and optional mentoring sessions. Mentoring availability varies—contact us for private slots.
Do you offer refunds? Link
Digital goods are generally non-refundable once accessed, except where required by law. If you have an issue, reach out and we will review case-by-case.
How often are modules updated? Link
We update core lessons annually and add case studies or live briefs quarterly to reflect current practice.
Is there business content? Link
Yes. We cover discovery, scoping, client presentations, and delivery so your creative work is backed by sound process.